Refund Policy

Refund Policy – The Genie Store India

At The Genie Store India, we are committed to providing quality products and a transparent shopping experience.

1. When Refund Is Applicable

A refund may be issued if:

• The product received is damaged
• The product is defective or not working
• A wrong product has been delivered
• The issue must be reported within 7 days of delivery.

To process your request, please provide:

• Order ID
• Clear images of the product
• Unboxing video (recommended for damaged product claims)
• Providing images or videos helps us resolve issues faster.

2. When Refund Is Not Applicable

• Refund will not be applicable if:
• Product has been used
• Product is physically damaged by the customer
• Product is returned without original packaging
• Product is damaged due to misuse
• Customers are advised to review product details carefully before placing an order.

3. Refund Process

• Contact our support team with order details.
• Our team will review and verify the request.
• If approved, the refund will be processed after inspection of the returned product (if required).
• Products returned without prior approval may not be eligible for refund.

4. Refund Timeline

• Refund will be processed within 3–7 business days after approval.
• Amount will be credited to the original payment method.
• For Cash on Delivery (COD) orders, refund may be processed via bank transfer.
• Bank processing time may vary depending on the payment provider.

5. Shipping Charges

• If the refund is approved due to damaged, defective, or wrong product, shipping charges
       (if any) will be included in the refund.
  
• Customers may be responsible for return shipping costs in other cases.

6. Contact Information

The Genie Store India
E 603,3rd Floor
Ashok Nagar,New Delhi      
Email: support@thegeniestore.in
Phone: +918796079606